After just a few months, the SSD in Adrienne’s Dell Mini 9 failed. Annoyed, but thankful it was still covered by warranty, I called the Dell small business customer support number. After a short hold, I was talking to a competent tech to whom I described the problem: “I’m fairly sure the SSD in my Mini 9 died.” After a brief conversation about the error message, he agreed to send me a replacement with an OS image pre-installed . The following morning, less than 12 hours after my call, it arrived along with an empty box to send the whole thing back if the drive didn’t fix the problem. I’ve dealt with Dell’s customer service four or five times. Each time, I’ve been completely satisfied. I suspect it is because I order and deal with them only through the small business division, never the consumer side. In addition to having access to better service, your system won’t arrive pre-loaded with the trial-ware and “special offers” that plague consumer systems. I happen to own a small business, but if you don’t, their only requirement seems to be that you specify a “business name” with the order. Fred’s Bank?